Powerful Features for Modern Support Teams
Everything you need to deliver exceptional customer experiences, all in one platform
AI-First Support
Let AI handle the heavy lifting while your team focuses on complex issues
- Automatic ticket categorization and prioritization
- AI-powered response suggestions
- Intelligent context gathering before human handoff
- Sentiment analysis for customer emotions
- Automated follow-ups and reminders
Omnichannel Support
Manage all customer conversations from one unified inbox
- Email, chat, WhatsApp, and social media integration
- Unified conversation history across channels
- Seamless channel switching mid-conversation
- Custom channel routing rules
- Real-time synchronization
Smart Team Management
Optimize your team's productivity with intelligent routing and workload balancing
- Automatic task distribution based on expertise
- Real-time availability tracking
- Workload balancing algorithms
- Team performance analytics
- Shift scheduling and management
Advanced Analytics
Make data-driven decisions with comprehensive reporting and insights
- Real-time performance dashboards
- Custom report builder
- Customer satisfaction tracking
- Response time and resolution metrics
- Trend analysis and forecasting
Enterprise Security
Bank-level security and compliance for peace of mind
- SOC 2 Type II certified
- GDPR and HIPAA compliant
- End-to-end encryption
- Role-based access control
- Audit logs and compliance reporting
Integrated Call Center
Professional VoIP calling with advanced features built right in
- HD voice quality with global coverage
- Automatic call recording and transcription
- AI-powered call summaries
- IVR and call routing
- Click-to-call from any ticket
